A little help, when you need it
Let’s make it clearer.
Quick answers about the app, and a real email address when you need a hand.
Frequently asked questions
How are super deadlines worked out?
SuperSafe uses your payday, the loaded rules and your clearing-house lead time to estimate send-by and fund-receipt dates. “Why this date?” explains the calculation. Always check the details with your accountant, provider or the ATO. Marking a payment Sent is not proof that the fund received it.
What about weekends and public holidays?
Super calculations skip weekends and every whole-state public holiday listed in the loaded rules. Activity-statement calculations skip weekends and only listed holidays marked “all”. Dates beyond the supplied holiday list are provisional. Agent-entered due dates are your inputs and are not adjusted automatically.
Where are my records and backups?
Your records stay on your iPhone. There is no SuperSafe account or automatic cloud sync. In Settings → Backup & restore, you can save an encrypted backup to a Files folder you choose, including iCloud Drive or another provider. Keep your recovery phrase safe: support cannot recover it. Backup and restore are always free.
What do the subscriptions change?
Free supports up to 2 active staff; Pro up to 5; Team up to 20. Some features require a paid plan. Apple handles all purchases and billing. Cancelling or downgrading never deletes your records or hides your history; new staff additions pause if you are over the active-staff limit. Deleting the app or its data does not cancel a subscription.
How do I cancel my subscription?
On your iPhone, open Settings → your name / Apple Account → Subscriptions → SuperSafe → Cancel Subscription (or Cancel Free Trial). You can also use “Manage or cancel subscription” inside SuperSafe. Cancel a free trial at least 24 hours before it ends, and check Apple’s displayed terms and end date. Paid access continues until Apple’s expiry date. Refund requests go through Apple.
Apple’s cancellation guide ↗How do I report a wrong date or number?
Tap “Report a wrong date or number” beside the relevant deadline in SuperSafe. You will see the exact recipient, subject and message before opening your email app. Technical details are limited to app version, iOS version and generic device model; reports also include non-identifying dates and calculation context. You can edit or cancel. Never include TFNs, bank details or unredacted staff records. Reporting an issue does not extend a deadline.
Does SuperSafe pay wages, send super or lodge tax?
No. SuperSafe helps you plan and record your actions. Make payments through your bank or provider and use external payroll, payslip issuance, STP and tax-lodgement services. Virtual Buckets are records, not bank accounts. The “Am I OK?” cash check is a tracked 14-day estimate—not permission to spend.
General information, not tax advice.
SuperSafe support helps with the app. We don’t provide financial, tax or legal advice. Check your circumstances with your accountant, BAS agent, clearing house or the ATO, and don’t wait for a support reply to meet a deadline.